Our story
Born from a belief that life's finest moments deserve nothing less than perfection.
Velvet Dreams was founded by those who understand that true luxury is not about excess — it is about precision, discretion, and the art of anticipation.
The philosophy
We exist for those who value their time above all else. Our concierge team operates with a singular purpose: to remove every friction between you and the life you envision.
From the private estates of the countryside to the finest tables in the world's great cities, Velvet Dreams has spent years cultivating relationships that cannot be bought — only earned.
Every request, however extraordinary, is met with the same quiet confidence. We do not ask why. We ask only how soon.
Discretion
Your privacy is sacred. Every engagement is handled with absolute confidentiality, from the first inquiry to the final detail.
Precision
We do not approximate. Every arrangement is executed to the exact standard you expect, without compromise.
Anticipation
The finest service is invisible. We resolve needs before they arise, leaving you free to simply experience.
Access
Decades of cultivated relationships open doors that remain closed to others. Our network is your advantage.
The team
The people behind the promise
Our team is drawn from the world's most demanding environments — private households, five-star hospitality, and bespoke travel. Each member brings not just expertise, but an instinct for excellence.
Isabelle Fontaine
Founder & Director
Fifteen years in private household management across Europe and the Gulf. Isabelle founded Velvet Dreams to bring that standard of service to a wider circle of discerning clients.
Marcus Ellery
Head of Lifestyle
Former concierge director at two of London's most celebrated private members' clubs. Marcus oversees every lifestyle and travel arrangement with an eye for the exceptional.
Sophia Reyes
Luxury Goods Director
A decade spent advising private collectors and high-net-worth individuals on acquisitions across fashion, art, and jewellery. Sophia leads our sourcing and procurement practice.
Begin your relationship with Velvet Dreams
We accept a limited number of new members each quarter. Enquire below to begin the conversation.